Terms, Conditions, and Policies
In order to use this website or place an order, you are deemed to have read and agreed to the following terms, conditions, and policies:
Once a customer completes and submits an order, that order cannot be cancelled online. If you wish to cancel an order please contact us. If your order has been processes and shipped, we cannot cancel your order.
Returns and Refunds
RobotSimple accepts returns for any unopened items within 14 calendar days from the date of receipt of merchandise. After such time, all sales are considered final. "Unopened" means a device has never been: opened, powered up, in contact with non-conductive materials (or non-antistatic materials). Because of the nature of most products we sell, we can not accept returns on purchased items that have had electrical power applied to them. Refund process is initiated upon receipt and test of the product. Depending on your method of payment, it may take up to 2 weeks for the refund to process. Payments made by check/money order, will be refunded by mailed check.
Shipping Damages And Lost Items
Once an order leaves our facility (ships) all risk of loss and damages is passed to the carrier. If any item gets damaged or lost during shipment, RobotSimple would not be responsible for such a loss. We highly recommend to use insured and trackable shipping methods for all orders. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Import Duties And Taxes
If you are located outside United States, you are responsible for paying any duties and import taxes on your order. Nevada customers will be responsible and charged for sales tax at the checkout.
All items are usually in stock or available for shipping withing 1-2 business days. In case an item is not available for shipping in less than 3 days, we will notify the customer via email or phone in less than three days.
All orders are placed on hold until we have received payment in full.
Ordering And Technical Questions
You can contact us via our website or by email for any query regarding your order. At this time, we do not accept any phone orders. For technical support and questions about products, we recomment contacting the manufacturer. If you need contact information for the manufacturer and you cannot find it on our website, please contact us and we will guide you.
We are committed to protecting your privacy. Authorized employees within the company use any information collected from individual customers only on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party.
Exclusions and Limitations
To the fullest extent permitted by law, RobotSimple:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised RobotSimple of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Copyright and other relevant intellectual property rights exist on all text relating to RobotSimple’s services and the full content of this website.
Notification of Changes
These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.